Refund policy

Our Promise

We stand behind the quality of every piece we make. If something isn't right — whether it's a change of mind or a concern about the item you received — we'll make the process as simple as possible.

Return Eligibility

To be eligible for a return, your item must meet all of the following conditions:

  • Unused and unwashed
  • In its original packaging with all tags attached
  • Returned within 7 days of the delivery date
  • Accompanied by proof of purchase (order number or receipt)

How to Start a Return

  1. Contact us on WhatsApp with your order number and reason for return, within 7 days of delivery.
  2. Receive confirmation — our team will review your request and confirm eligibility, usually within 24–48 hours.
  3. Pack the item securely in its original packaging with all tags attached.
  4. Ship it back to the address provided by our team, or arrange a reverse pickup if available in your city.
  5. Inspection & resolution — once we receive and inspect the item, we'll process your refund or exchange.

Refunds

  • Once your return is received and inspected, we'll notify you via email or WhatsApp with the outcome.
  • Approved refunds are issued to your original payment method (bank transfer) within 1–2 business days.
  • Original shipping charges are non-refundable.
  • Return shipping costs are the customer's responsibility.